HELP DESK TAILORED FOR YOUR RESTAURANT OPERATION
KNECTECH offers three types of Help Desk services for your restaurant. See what we have to offer below to determine what is best for your operation. If this is a help desk emergency, please call (877)-312-3997 to speak with a technician.
Help Desk basic
General call center, toll free access from 7am-7pm, M-F PST
90% of issues are solved by phone
Point of Sale Troubleshooting
Secure Remote access to vital POS
Call ticket documentation
$995 annual one time fee
On-Site tech dispatch available at an additional charge
help desk plus+
All the features of Help Desk Basic
No Annual Fee
30 minute response on nights and weekends
Additional network troubleshooting, such as ISP basic troubleshooting
Office PC troubleshooting for KNECTECH supplied hardware, including remote access
Network configuration to accommodate third party programs (i.e. OpenTable, DVR’s. NVR’s)(Applies to KNECTECH provided equipment)*
Menu programming guidance and support *
Basic user training for managers *
Depending on restaurant size, plans start at $125 monthly for a recurring subscription
On-Site tech dispatch available at an additional charge
Add back up ISP LTE cellular service for $49/mo. Additional hardware and installation required
help desk premium
All the features of Help Desk Plus
Onsite labor included if issue can not be resolved by our help desk*
Same day service, M-F for calls received by 2pm PST
Next business day dispatch for calls received after 2pm PST
Free two day shipping for non configurable parts or supplies
Weekends/holiday service, and hardware not included
Similar to having your own IT department for one monthly rate
$299 monthly recurring subscription
Add back up ISP LTE cellular service for $49/mo. Additional hardware and installation required
*conditions apply, pending site/menu survey and scope of work